This page provides a complete overview of how your personal information is collected, used, and protected at sona 1. Please read this policy carefully before creating an account.
Last updated: January 2025
We collect only the information necessary to provide your service and store it with the highest level of security.
During account registration, we collect your name, date of birth, email address, and mobile number. This information is essential for verifying your identity and securing your account. We confirm that you are over 18 years of age and a legal resident of Bangladesh. If the information provided is inaccurate, the account verification process cannot be completed. Your identity information is never sold or shared with third parties.
Payment information required during deposits and withdrawals is processed securely. We do not store full card numbers or detailed bank account information. Transaction history is used solely for account review and dispute resolution. All financial data is protected with industry-standard encryption technology. We monitor transactions in compliance with applicable laws to prevent money laundering.
Information about how you play games on the platform, which pages you visit, and how long you spend is collected automatically. This data helps us improve our service quality and personalize your experience. Your device type, operating system, and browser information may also be collected for technical support purposes. This usage data is never disclosed to third parties in a way that identifies you. Unusual activity is automatically monitored to ensure responsible gaming.
Our website uses cookies to manage sessions and remember user preferences. Your consent is obtained before using any cookies beyond essential ones. You can control or delete cookies at any time through your browser settings. Disabling cookies may limit some features, but core functionality will remain available. We do not use third-party advertising tracking cookies.
We never sell, rent, or exchange your personal information. Limited data may be shared with trusted partners solely for payment processing and technical support purposes. These partners are contractually bound to comply with our privacy standards. If we are required to disclose information due to legal obligations or a court order, we will notify you as early as possible. All our partners adhere to Bangladesh and international data protection standards.
Necessary information is stored while your account is active. Even after account closure, certain data may be retained for a specified period in accordance with legal and regulatory requirements. Financial transaction records are generally kept for up to 5 years. Once the designated retention period ends, data is securely deleted. To request data deletion, please contact our support team.
Sona 1 respects every user's data rights and is committed to upholding them.
You can view the personal information we hold about you at any time by logging into your account. You have the full right to request corrections if any information is inaccurate or outdated. Upon receiving a correction request, we typically make the necessary changes within 7 business days. The correction process begins after identity verification, ensuring the security of your account. A confirmation email will be sent to you once the correction is complete.
You may request that your personal data be deleted, which is known as the "right to be forgotten." However, certain data may need to be retained for a specified period in cases of legal obligations or ongoing disputes. When a deletion request is submitted, we will complete the process within 14 business days. A data deletion request can be submitted alongside an account closure request. To learn more about this process, please visit our FAQ View page.
You may request a copy of your personal data in a machine-readable format. You can transfer this data to another service of your choice. We will provide the necessary files within 30 days of receiving a data portability request. The process will begin only after your identity has been verified. You can submit this request by contacting our support team.
In certain circumstances, you may object to the processing of your data. You can opt out of marketing communications at any time. You also have the right to object to profiling or automated decision-making processes. We will respond as quickly as possible upon receiving an objection request. To exercise any of your rights, contact us at [email protected].
Your privacy is our top priority at sona 1. Thousands of users in Bangladesh are already enjoying entertainment on our safe and transparent platform. Create a free account today and start your mobile gaming experience with complete peace of mind. If you have any questions, please contact our FAQ View page.