Gaming is entertainment, not a burden. sona 1 is committed to ensuring a healthy and safe experience for every player in Bangladesh. You'll find everything you need here about setting limits, self-exclusion, and available support.
Sona 1 believes that gaming should always be enjoyable and controlled. The tools and guidelines below will help you build healthy habits.
Set daily, weekly, or monthly deposit limits from your account settings. Once a limit is set, it takes effect immediately and keeps your budget protected. If you want to increase a limit, a 24-hour waiting period applies, which helps prevent impulsive decisions. Requests to lower a limit take effect right away. Play within your means and avoid financial stress.
Set a time limit for each gaming session to avoid spending too long playing. Once the set time is up, the platform will automatically alert you. Taking regular breaks helps keep your mind fresh and supports better decision-making. Avoid playing for long stretches at a time, and make time for family and friends. Maintaining a healthy balance between gaming and everyday life is what matters most.
If you feel like you need some distance from gaming, you can temporarily suspend your account for anywhere from 24 hours to 30 days. During this cooling-off period, you won't be able to log in or make deposits, which helps you clear your head. Use the break to reflect on your feelings and habits. Before returning, make sure gaming is playing a positive role in your life. This feature is completely free and can be used at any time.
If you find it difficult to control your gaming, use the long-term self-exclusion feature. It's possible to keep your account fully inactive for anywhere from 6 months to 5 years. During self-exclusion, no promotional messages will be sent, and any attempt to open a new account will be blocked. Making this decision takes courage, and we provide full support throughout the process. Contact our support team to get started.
Sona 1 strictly prohibits anyone under the age of 18 from using the platform. Age verification is mandatory at registration, and additional identity documents may be requested in suspicious cases. If there are children or teenagers in your household, use a PIN or password on your device. Never share your account details with anyone else. Protecting minors is one of our highest priorities.
Our support team is always here for any gaming-related concerns or issues. If you feel that gaming is affecting your daily life, relationships, or financial situation, don't wait — seek help now. Speaking with a professional counselor is not a sign of weakness; it's a sign of awareness. We handle all information with strict confidentiality. Contact us at [email protected] for assistance.
If you notice any of the following signs, seek support right away — reaching out is a sign of strength.
Following a few simple habits keeps gaming a positive experience at all times.
At sona 1, the safety and well-being of every player is our top priority. Thousands of users across Bangladesh enjoy entertainment on our safe and responsible platform every day. Join today and start your mobile gaming experience with complete peace of mind. If you have any questions, visit our FAQ page.